FAQ
FAQ
Dear (future) spectator,
Welcome to our FAQ section, where our main aim is to answer any questions you may have. Browse through the various sections to obtain the details you’re looking for our shows, ticketing or the Théâtre des Nouveautés.
Simplify your experience by discovering the clear and precise answers to the most frequently asked questions below.
FAQ - TICKETS
Are there any student or senior discounts?
We are offering an exclusive price for student: €15 per ticket for a category 1 or 2 seat.
To reserve these seats, please visit the page reserved for students or contact us by email, on +33 (0) 6 98 57 45 98 or via the contact form in the ‘Contact’ tab. There are no reduced rates for seniors.
Do you offer group rates? How do I book?
We offer a group rate for groups of 10 people or more. Discover this page for group. To benefit from this reduced rate, please contact us by email claudie@oliviergiraud.com or call +33 (0) 6 98 57 45 98. You can also contact the box office at the Théâtre des Nouveautés on +33 (0) 1 47 70 62 63 or caisse@theatredesnouveautes.fr.
How can I buy tickets for the show?
ONLINE
To buy tickets, go to TICKETS or BOOK NOW, select the desired date, choose the number of tickets and follow the secure payment steps.
AT THE BOX OFFICE / BY TELEPHONE
To reserve tickets or obtain information, you can call 01 47 70 52 76 or go to the Théâtre des Nouveautés located at 24 boulevard poissonnière 75009 PARIS. For your information, when you make a reservation by telephone, we will proceed with payment by debiting your credit card in order to definitively validate your reservation and block the seats in the theatre. When you arrive at the theatre, we will give you your numbered tickets and your credit card receipt.
You can also visit FNAC shops / TICKETMASTER points of sale (more than 1600 points of sale in France).
What methods of payment are accepted?
At the theatre box office, you can pay for your tickets by cash, cheque or credit card (Visa or Mastercard). Please note that we cannot accept American Express at the theatre box office.
If you wish to make a reservation by telephone, please bring your bank card with you and tell us the 16-digit number on the front of your card, the expiry date and the security code. Please note that once the reservation has been made, the total amount corresponding to the rental of your seats will be automatically debited from your card.
Can I cancel my booking and get my money back?
Unfortunately, all bookings are final, as the room is numbered. There is no possibility of refund unless the show is cancelled.
I haven't received / I've lost my tickets, what should I do?
Check your confirmation email to make sure you have not chosen to collect your tickets from the box office. If you have chosen to collect your tickets from the box office, you must go to the theatre box office with your email confirmation.
If you have not received your electronic tickets (e-tickets), it is possible that your confirmation was received in your ‘junk mail’ folder. After checking, if it is not there, do not hesitate to contact the reseller site where you bought your tickets.
Unfortunately, if your tickets are lost, depending on the retailer site, we are not always able to print duplicates. However, please do not hesitate to contact us by email, telephone or via the form above, giving us the details of your booking (date/website/seat number, category, etc.) so that we can help you quickly.
I can't attend the show, can I change the date?
As seats are numbered in the auditorium, it is not always possible to exchange your tickets for a later date while keeping your seat numbers.
We invite you to contact the after-sales service of the retailer from whom you purchased your tickets or contact us directly by telephone or email (Contact page) so that we can see together if it is possible to exchange your tickets for another performance of the same show.
I've bought tickets in my name, can I give them away?
Yes, you can offer your tickets as we do not ask for any form of identification when checking tickets. However, you will need to give them your ticket voucher as they will be required to enter the concert hall. If you have bought a ticket at the student rate, you will have to offer it to another student, as you will be asked to show the student ID before entering the main room.
Do I need to print my E-Ticket?
No, it is not necessary to print your E-ticket, as a smartphone presentation is sufficient.
How will I be placed?
Our website oliviergiraud.com offers a seating plan at the time of booking, so you can choose the seats of your choice. We also invite you to discover the theatre in real conditions by visiting the ‘The theatre‘ tab.
Some reseller sites do not offer this option, which means that the seats are placed randomly by us, while respecting the category of your choice.
I haven't received / I've lost my tickets, what should I do?
Check your confirmation email to make sure you have not chosen to collect your tickets from the box office. If you have chosen to collect your tickets from the box office, you must go to the theatre box office with your email confirmation.
If you have not received your electronic tickets (e-tickets), it is possible that your confirmation was received in your ‘junk mail’ folder. After checking, if it is not there, do not hesitate to contact the reseller site where you bought your tickets.
Unfortunately, if your tickets are lost, depending on the retailer site, we are not always able to print duplicates. However, please do not hesitate to contact us by email, telephone or via the form above, giving us the details of your booking (date/website/seat number, category, etc.) so that we can help you quickly.
I can't attend the show, can I change the date?
As seats are numbered in the auditorium, it is not always possible to exchange your tickets for a later date while keeping your seat numbers.
We invite you to contact the after-sales service of the retailer from whom you purchased your tickets or contact us directly by telephone or email so that we can see together if it is possible to exchange your tickets for another performance of the same show.
I've bought tickets in my name, can I give them away?
Yes, you can offer your tickets as we do not ask for any form of identification when checking tickets. However, you will need to give them your ticket voucher as they will be required to enter the concert hall. If you have bought a ticket at the student rate, you will have to offer it to another student, as you will be asked to show the student ID before entering the main room.
Do I need to print my E-Ticket?
No, it is not necessary to print your E-ticket, as a smartphone presentation is sufficient.
How will I be placed?
Our website oliviergiraud.com offers a seating plan at the time of booking, so you can choose the seats of your choice. We also invite you to discover the theatre in real conditions by visiting the ‘The theatre‘ tab.
Some reseller sites do not offer this option, which means that the seats are placed randomly by us, while respecting the category of your choice.
Are there any student or senior discounts?
We are offering an exclusive price for student: €15 per ticket for a category 1 or 2 seat.
To reserve these seats, please visit the page reserved for students or contact us by email, on +33 (0) 6 98 57 45 98 or via the contact form in the ‘Contact’ tab. There are no reduced rates for seniors.
Do you offer group rates? How do I book?
We offer a group rate for groups of 10 people or more. Discover this page for group. To benefit from this reduced rate, please contact us by email claudie@oliviergiraud.com or call +33 (0) 6 98 57 45 98. You can also contact the box office at the Théâtre des Nouveautés on +33 (0) 1 47 70 62 63 or caisse@theatredesnouveautes.fr.
How can I buy tickets for the show?
ONLINE
To buy tickets, go to TICKETS or BOOK NOW, select the desired date, choose the number of tickets and follow the secure payment steps.
AT THE BOX OFFICE / BY TELEPHONE
To reserve tickets or obtain information, you can call 01 47 70 52 76 or go to the Théâtre des Nouveautés located at 24 boulevard poissonnière 75009 PARIS. For your information, when you make a reservation by telephone, we will proceed with payment by debiting your credit card in order to definitively validate your reservation and block the seats in the theatre. When you arrive at the theatre, we will give you your numbered tickets and your credit card receipt.
You can also visit FNAC shops / TICKETMASTER points of sale (more than 1600 points of sale in France).
What methods of payment are accepted?
At the theatre box office, you can pay for your tickets by cash, cheque or credit card (Visa or Mastercard). Please note that we cannot accept American Express at the theatre box office. If you wish to make a reservation by telephone, please bring your bank card with you and tell us the 16-digit number on the front of your card, the expiry date and the security code.
Please note that once the reservation has been made, the total amount corresponding to the rental of your seats will be automatically debited from your card.
Can I cancel my booking and get my money back?
Unfortunately, all bookings are final, as the room is numbered. There is no possibility of refund unless the show is cancelled.
FAQ - SHOW
How long is the show?
How to become a Parisian in one hour? lasts 70 minutes without an interval. You will therefore leave the theatre des Nouveautés approximately 1h20/1h25 min after the announced time (e.g. show at 7pm > exit around 8.20pm).
Can I meet Olivier Giraud?
Since the very first performance of his show ‘How to become a Parisian in one hour?’, Olivier Giraud has been available to thank his audience after the show. You can chat with him in the exit hall and take photos with him.
Is it possible to eat/drink during the show?
It is forbidden to consume food or drink in the auditorium, with the exception of bottled water.
What language is the show performed in?
Olivier Giraud’s show is performed entirely in English (with the exception of a few French words), and is highly accessible so that it can be understood by as many people as possible.
Why is the show not recommended for under-16?
How to become a Parisian in one hour’ is an intergenerational and intercultural show. Each spectator has different sensitivities, particularly due to cultural differences, but Olivier Giraud’s show must show a frank, honest and authentic vision of Parisian reality. The show therefore contains passages (insults) and themes (sexuality) that could offend the sensibilities of younger audiences. Performances are therefore prohibited for under-10s and not recommended for under-16.
Can I take photos or videos during the show?
You may not film or take photos throughout the show in order to ensure the comfort of other spectators and to comply with current legislation (article L. 335-2 of the French Intellectual Property Code).
What happens if the show is cancelled?
Fortunately, it is extremely rare for a show to be cancelled. If this is the case, the reason is force majeure (illness, accident, administrative closure, etc.). If we are obliged to cancel the show, our priority is to inform our fans in advance via our various retailers. We will then offer to reschedule your tickets for a later date or refund your money.
What time should I arrive?
To ensure that your evening at the Théâtre des Nouveautés runs smoothly, we recommend that you arrive 20 to 30 minutes before the performance time. The curtain rises at the time indicated on your ticket.
Why is the show not recommended for under-16?
How to become a Parisian in one hour’ is an intergenerational and intercultural show. Each spectator has different sensitivities, particularly due to cultural differences, but Olivier Giraud’s show must show a frank, honest and authentic vision of Parisian reality. The show therefore contains passages (insults) and themes (sexuality) that could offend the sensibilities of younger audiences. Performances are therefore prohibited for under-10s and not recommended for under-16.
Can I take photos or videos during the show?
You may not film or take photos throughout the show in order to ensure the comfort of other spectators and to comply with current legislation (article L. 335-2 of the French Intellectual Property Code).
What happens if the show is cancelled?
Fortunately, it is extremely rare for a show to be cancelled. If this is the case, the reason is force majeure (illness, accident, administrative closure, etc.). If we are obliged to cancel the show, our priority is to inform our fans in advance via our various retailers. We will then offer to reschedule your tickets for a later date or refund your money.
What time should I arrive?
To ensure that your evening at the Théâtre des Nouveautés runs smoothly, we recommend that you arrive 20 to 30 minutes before the performance time. The curtain rises at the time indicated on your ticket.
How long is the show?
How to become a Parisian in one hour? lasts 70 minutes without an interval. You will therefore leave the theatre des Nouveautés approximately 1h20/1h25 min after the announced time (e.g. show at 7pm > exit around 8.20pm).
Can I meet Olivier Giraud?
Since the very first performance of his show ‘How to become a Parisian in one hour?’, Olivier Giraud has been available to thank his audience after the show. You can chat with him in the exit hall and take photos with him.
Is it possible to eat/drink during the show?
It is forbidden to consume food or drink in the auditorium, with the exception of bottled water.
What language is the show performed in?
Olivier Giraud’s show is performed entirely in English (with the exception of a few French words), and is highly accessible so that it can be understood by as many people as possible.
FAQ - THÉÂTRE DES NOUVEAUTÉS
At what time can I collect my tickets? Get into the theatre?
The ticket office, at the bottom of the stairs on the left, opens 45 minutes before the performance. The auditorium opens 30 minutes before the start of the performance. A bar serving drinks and snacks is available in the lobby.
Is the theatre accessible to PRMs?
The theatre des Nouveautés is accessible from the main entrance by numerous steps (see the virtual tour in the tab THE ROOM), but the entrance via the cité bergère is much easier for people with reduced mobility. The toilets are not easily accessible as they are in the basement.
To help you prepare for your visit, please contact the box office at the Théâtre des Nouveautés beforehand on 01 47 70 52 76 or by email at caisse@theatredesnouveautes.fr
Is smoking/vaping allowed in the theatre?
In accordance with current legislation, smoking and vaping are strictly prohibited in the Théâtre des Nouveautés (entrance, lobby, toilets, auditorium, bar, etc.), which is a non-smoking establishment.
Is there a bar at the Théâtre des Nouveautés?
A bar is available in the lobby 60 minutes before the start of the performance. However, the bar is closed during and after the show. Generally, you can enter the hall 30 minutes before the performance. The bar offers a variety of drinks (juice, soda, wine, champagne, water, etc.) and snacks (crisps, chocolate bars, etc.). Futhermore, the theatre is located in the grands boulevards, one of the capital’s most festive spots, with numerous bars and restaurants around the theatre.
What are the security checks in the theatre?
Our future spectators expressly undertake to submit to all control or verification measures intended to ensure the safety of persons and property within the Théâtre des Nouveautés. A random search may be carried out at the checkpoint, to which the customer must assist.
Any person behaving in such a way as to interfere with the smooth running of the show and the comfort of the audience will be immediately evacuated from the theatre.
Are pets allowed at the Théâtre des Nouveautés?
In accordance with current legislation, unfortunately, animals are not allowed inside the Théâtre des Nouveautés, with the exception of guide dogs accompanying people with a disability card. Emotional support dogs (or any other animal) are not accepted in the Théâtre des Nouveautés.
Is there a cloakroom at the Théâtre des Nouveautés?
The Théâtre des Nouveautés offers a cloakroom before you enter the theatre. This service is subject to a charge of €2 per item left behind. We recommend that you keep any valuables with you. For security reasons, bulky items, bags (other than handbags), motorbike helmets and umbrellas must be left in the cloakroom.
Are the seats numbered at the Théâtre des Nouveautés?
Yes, seats are numbered at the Théâtre des Nouveautés. You can choose your seats when you buy online and these seat numbers will be indicated on your tickets. The seat numbers are not consecutive because the theatre is divided into two parts: an even side and an odd side.
Hostesses will welcome you as you enter the theatre and escort you to your seats. It is customary in Parisian theatres to provide a coin to thank the hostess for this service.
Is there a dress code?
No! However, appropriate dress is recommended (shorts, flip-flops and Bermuda shorts are permitted). We will ask you to remove your hats or caps when entering the theatre. Please note that the Théâtre des Nouveautés is air-conditioned.
Are pets allowed at the Théâtre des Nouveautés?
In accordance with current legislation, unfortunately, animals are not allowed inside the Théâtre des Nouveautés, with the exception of guide dogs accompanying people with a disability card. Emotional support dogs (or any other animal) are not accepted in the Théâtre des Nouveautés.
Is there a cloakroom at the Théâtre des Nouveautés?
The Théâtre des Nouveautés offers a cloakroom before you enter the theatre. This service is subject to a charge of €2 per item left behind. We recommend that you keep any valuables with you. For security reasons, bulky items, bags (other than handbags), motorbike helmets and umbrellas must be left in the cloakroom.
Are the seats numbered at the Théâtre des Nouveautés?
Yes, seats are numbered at the Théâtre des Nouveautés. You can choose your seats when you buy online and these seat numbers will be indicated on your tickets. The seat numbers are not consecutive because the theatre is divided into two parts: an even side and an odd side.
Hostesses will welcome you as you enter the theatre and escort you to your seats. It is customary in Parisian theatres to provide a coin to thank the hostess for this service.
Is there a dress code?
No! However, appropriate dress is recommended (shorts, flip-flops and Bermuda shorts are permitted). We will ask you to remove your hats or caps when entering the theatre. Please note that the Théâtre des Nouveautés is air-conditioned.
At what time can I collect my tickets? Get into the theatre?
The ticket office, at the bottom of the stairs on the left, opens 45 minutes before the performance. The auditorium opens 30 minutes before the start of the performance. A bar serving drinks and snacks is available in the lobby.
Is the theatre accessible to PRMs?
The theatre des Nouveautés is accessible from the main entrance by numerous steps (see the virtual tour in the tab THE ROOM), but the entrance via the cité bergère is much easier for people with reduced mobility. The toilets are not easily accessible as they are in the basement.
To help you prepare for your visit, please contact the box office at the Théâtre des Nouveautés beforehand on 01 47 70 52 76 or by email at caisse@theatredesnouveautes.fr
Is smoking/vaping allowed in the theatre?
In accordance with current legislation, smoking and vaping are strictly prohibited in the Théâtre des Nouveautés (entrance, lobby, toilets, auditorium, bar, etc.), which is a non-smoking establishment.
Is there a bar at the Théâtre des Nouveautés?
A bar is available in the lobby 60 minutes before the start of the performance. However, the bar is closed during and after the show. Generally, you can enter the hall 30 minutes before the performance. The bar offers a variety of drinks (juice, soda, wine, champagne, water, etc.) and snacks (crisps, chocolate bars, etc.). Futhermore, the theatre is located in the grands boulevards, one of the capital’s most festive spots, with numerous bars and restaurants around the theatre.
What are the security checks in the theatre?
Our future spectators expressly undertake to submit to all control or verification measures intended to ensure the safety of persons and property within the Théâtre des Nouveautés. A random search may be carried out at the checkpoint, to which the customer must assist.
Any person behaving in such a way as to interfere with the smooth running of the show and the comfort of the audience will be immediately evacuated from the theatre.